Our Financial Hardship procedures
We understand that personal financial circumstances can change. Borrowers having difficulty making repayments are encouraged to contact us directly as early as possible by lodging this online notice.
If you are unable to make an online notification, please contact our customer services team.
Phone: 1300 048 156
Email: [email protected]
Financial Counsellors:
You or a person authorised by you may provide us with notice. Where you appoint an agent (such as a financial counsellor) we will require written evidence of your authority to provide them with information about your loan and to disclose your personal information to them.
Next Steps
Where possible, we will provide you with some immediate relief for a limited period of time. During this period, we will review your circumstances before reaching a decision.
We may ask you to provide us with documentation to verify the change to your circumstances. We will only do so when we believe it is absolutely necessary.
We will advise you of our decision no later than 21 days if no further information is required.
If we provide you with immediate relief for a limited period of time, your existing repayments will resume once that period elapses.
Financial Hardship
If your personal financial circumstances have changed and you are unable to meet your loan repayments, you can notify by lodging this hardship notice.
Moneyspot will:
- Give your submitted financial hardship assistance application proper consideration
- Provide immediate relief whenever possible
- Assess your situation and application for relief in good faith and keep you informed of progress
- Reach a final decision as soon as practicable and no later than 21 days after all documentation has been provided
- Contact you before any period of relief elapses
Your commitment to us
So that we can fully assess your financial circumstances and consider appropriate responses, you must:
- Provide us with reasonable reason(s) for the cause of your financial hardship
- Co-operate with us and respond to reasonable requests we make to you for further information and/or documentation
Please consider:
Suspending or reducing your loan repayments will extend the term of your loan and will potentially increase the total cost of the loan.
We encourage Borrowers to continue to make repayments whilst your application is under assessment.
Borrowers are encouraged to consider all available options before deferring loan repayments.
Nominating an agent to apply or act on your behalf
If you’d prefer that we work with a third party in relation to your application, such as a financial counsellor or family member, they can make this application on your behalf.
In these circumstances, we will need your written authority to discuss your loan with them.
After you’ve applied
We may contact you (or your nominated agent) to discuss your application, and we may need to request additional information.
We will provide a response to your application by email within 21 days. This response will include details of how we can provide assistance, or if we are unable to vary your loan contract we will provide an explanation of the reasons for this. We may also provide a notice requesting further information from you.
MSI Funds Management Limited
ACN 614 077 995
AFSL 491 268
Quick Links
Important Information
An investment in the Fund is an investment in a registered managed investment scheme. Your investment is not a deposit and does not benefit from the Financial Claims Scheme or depositor protection provisions of Division 2 of Part II of the Banking Act, as it might if it were an amount deposited with an Authorised Deposit-taking Institution. Investments in the Fund are subject to investment risk, including the loss of, or delays in the payment of, income or capital.
^ The Annual Targeted Return is not a forecast. There is no guarantee that these returns will be met and the Responsible Entity may no be successful in achieving the Targeted Returns or any return on the Fund’s Investments. Refer to the FAQs
*All investment returns are unaudited and assume reinvestment of distributions over the period (i.e., net of fees and costs). Returns published reflect the investment strategy at the date of publication. Past performance is no indication of future performance. Returns quoted for periods of greater than 1 year are annualised unless stated otherwise and assume reinvestment of distributions.
The information on this website is general advice only. It has been prepared without taking into account any consumer’s objectives, financial situation or needs and because of that investors should consider the appropriateness of the advice having regard to their personal objectives, financial situation and needs. Investors should obtain the product disclosure statement (PDS) for the Moneyspot Investment Fund ARSN 616 929 849 (Fund) and consider the PDS before making any decision to acquire, dispose or to continue to hold units in the Fund. The issuer of units in the Fund, and the provider of the advice on this website, is MSI Funds Management Limited ACN 614 077 995 AFSL 491 268.
Notice of reliance on ASIC Class Order: MSI Funds Management Limited ACN 614 077 995 as responsible entity for the Moneyspot Investment Fund ARSN 616 929 849 has determined that it will rely on ASIC Class Order CO 13/655 in relation to provisions about the withdrawal amounts from the Moneyspot Investment Fund.
© Copyright 2017 MSI Funds Management Limited ACN 614077995 Australian Financial Services Licence 491268 Level 1, 7-11 Little Buckingham Street, Surry Hills NSW 2010.