Contact Details
MSI Funds Management Limited
ACN 614 077 995 AFSL 491268
Level 1, 7-11 Little Buckingham Street Surry Hills NSW 2010 Australia
Telephone
1300 680 204 (toll-free-Australia)
Business Hours
Monday – Friday, 8:30am – 5:00pm (AEST)
Postal Address
MSI Funds Management
PO Box 1006
Surry Hills NSW 2012
Australia
Making a Complaint
If you have a complaint, please give us the opportunity to fix the problem. We consider it an opportunity to improve our services and at the same time preserve our good reputation. Investors can make a complaint:
In writing to PO Box 1006, Surry Hills NSW 2012
By email to Complaints Officer at [email protected]
By calling 1300 680 204
The FAQ page of our website sets out more information about the Complaints handling procedure.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: [email protected]
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Registry Enquiries
One Registry Services Pty Ltd
Phone: 02 8188 1510
Email: [email protected]