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We always appreciate feedback and seek to address customer concerns as soon as possible.

When complaints are made or disputes arise we will do our best to resolve the issue at the first point of contact.

When necessary, we will ask you to write to us setting out the details of your complaint. We will acknowledge receipt of your written complaints by return email setting out our Complaint Handling procedure and how to contact us for further information. We may ask you for further information to help us address your complaint.

You can lodge a complaint by phone, email or in writing.

We aim to resolve complaints within 3 working days. If it is likely to take any longer, we will keep you informed of progress. Some situations may require an investigation requiring more time. We will keep you informed of progress.

Email: [email protected]
Phone: 1300 680 204

Or write to us at:

Complaints Officer
PO Box 1006,
Strawberry Hills NSW 2012

If we cannot resolve the complaint to your satisfaction, then you have the right to lodge the dispute with the independent dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

A dispute can be lodge with AFCA electronically through their website or by mail.

Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001

Phone: 1800 931 678
Fax: (03) 9613 6399

Visit: afca.org.au
https://www.afca.org.au/make-a-complaint

Complaint Form

MSI Funds Management Limited
ACN 614 077 995
AFSL 491 268

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Important Information

An investment in the Fund is an investment in a registered managed investment scheme. Your investment is not a deposit and does not benefit from the Financial Claims Scheme or depositor protection provisions of Division 2 of Part II of the Banking Act, as it might if it were an amount deposited with an Authorised Deposit-taking Institution. Investments in the Fund are subject to investment risk, including the loss of, or delays in the payment of, income or capital.

^ The Annual Targeted Return is not a forecast. There is no guarantee that these returns will be met and the Responsible Entity may no be successful in achieving the Targeted Returns or any return on the Fund’s Investments. Refer to the FAQs

*All investment returns are unaudited and assume reinvestment of distributions over the period (i.e., net of fees and costs). Returns published reflect the investment strategy at the date of publication. Past performance is no indication of future performance. Returns quoted for periods of greater than 1 year are annualised unless stated otherwise and assume reinvestment of distributions.

The information on this website is general advice only. It has been prepared without taking into account any consumer’s objectives, financial situation or needs and because of that investors should consider the appropriateness of the advice having regard to their personal objectives, financial situation and needs. Investors should obtain the product disclosure statement (PDS) for the Moneyspot Investment Fund ARSN 616 929 849 (Fund) and consider the PDS before making any decision to acquire, dispose or to continue to hold units in the Fund. The issuer of units in the Fund, and the provider of the advice on this website, is MSI Funds Management Limited ACN 614 077 995 AFSL 491 268.

Notice of reliance on ASIC Class Order: MSI Funds Management Limited ACN 614 077 995 as responsible entity for the Moneyspot Investment Fund ARSN 616 929 849 has determined that it will rely on ASIC Class Order CO 13/655 in relation to provisions about the withdrawal amounts from the Moneyspot Investment Fund.

© Copyright 2017 MSI Funds Management Limited ACN 614077995 Australian Financial Services Licence 491268 Level 1, 7-11 Little Buckingham Street, Surry Hills NSW 2010.